Can you invoice my school for the course fees?

Yes, of course. When you get to the check-out stage, just pick the "Invoice my school" option, and we will invoice your school directly. If you are paying for the course yourself, just select the credit card option.

I've registered to attend a course, but something has come up and I can no longer be there. Will the course fees be refunded?

We understand that these things happen sometimes. If you cancel up to a week before your course, fees can be refunded in full. If you cancel within 7 days of your course date, we can still refund 50% of your course fees. If you are registered to attend, but don't let us know that you won't be there, full course fees will be charged. You may also let someone else attend in your place.

Why doesn't the course session that I want to attend appear on the website?

This means that registration for this session has been closed. If a session becomes full before the closing date, it will be closed early.

The course I want to attend says "No sessions currently scheduled". When will you be running it again?

Feel free to contact us to find out if we have plans to schedule a course session in the near future. Alternatively, you might like to consider booking us to run a full staff development day for your school.

I've completed a NESA-registered course through you. Why haven't the hours been accredited to me?

The may be a couple of reasons for this.

  1. If your accreditation level is higher than the level that the course is registered at, NESA does not allow us to submit your participation. However, you will still be able to use the hours under the "teacher identified" portion of your training.
  2. Once we have submitted your participation to NESA, you are required to evaluate the course, via your portal, before it will be accredited to you. 

If neither of these scenarios apply to you, please contact us to ensure there has not been an oversight on our end.